Frequently Asked Questions
Everything you need to know about your ACACIA experience.
When will my order ship?
Orders are typically processed and shipped within 2-4 business days. During peak season or collection launches, please allow up to 7 business days for processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags and hygiene liners intact within 14 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I find the right size?
ACACIA fits true to size, but many of our signature styles are designed for a skimpy, Brazilian-style fit. We recommend checking our detailed Size Guide located on each product page for specific measurements.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
How should I care for my swimwear?
To preserve the quality and longevity of your pieces, we recommend hand washing in cold water with a mild detergent and laying flat to dry in the shade. Avoid rough surfaces and high heat.
Can I modify or cancel my order?
Once an order is placed, we move quickly to process it. Please contact our support team immediately, and we will do our best to accommodate changes if the order has not yet been fulfilled.